Refund Policy

1. Overview

We want you to be satisfied with Stocxer AI. This Refund Policy outlines the conditions under which Cadreago offers refunds for subscription payments made through stocxer.ai.

2. 14-Day Right of Withdrawal (New Subscribers)

If you are an EU consumer and a first-time subscriber to any paid plan (Starter, Growth, Pro, or Unlimited), you have the right to withdraw and receive a full refund within 14 days of your initial purchase, in line with EU consumer protection law.

3. Monthly Subscriptions

• Monthly subscriptions can be cancelled at any time
• No refunds for partial months after the 14-day withdrawal period
• Your access continues until the end of the current billing period
• No automatic renewal charges after cancellation

4. Annual Subscriptions

For annual subscriptions:

• Within 30 days: Prorated refund minus one month's subscription
• After 30 days: No refund, but you can cancel to prevent renewal
• Access continues until the end of the annual period

5. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Account suspended or terminated due to Terms of Service violations
• Trading losses or unsatisfactory investment results
• Dissatisfaction with analytical insights or probability assessments
• Failure to use the platform during the subscription period
• Technical issues on the user's end (device, internet, browser compatibility)

6. How to Request a Refund

To request a refund:

1. Email us at support@stocxer.ai
2. Include your registered email address and subscription details
3. Provide the reason for your refund request
4. Allow 3-5 business days for review and processing

7. Refund Processing

• Approved refunds are processed within 5-7 business days
• Refunds are credited to the original payment method
• Bank processing times may add 3-10 additional business days
• Refund amount is in Euros (€)

8. Cancellation

You can cancel your subscription at any time:

• Log into your account dashboard
• Navigate to subscription settings
• Click "Cancel Subscription"
• Alternatively, email us at support@stocxer.ai

9. Disputes

If you believe a charge was made in error or you disagree with a refund decision, please contact us within 30 days. We will review your case and work to resolve the issue fairly.

10. Contact Us

For refund requests or questions about this policy:

11. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the new policy.